However much we might want to deny it, we are constantly looking for a UK mobile phone provider that is professional, understands our needs and above all, offers affordable mobile phone services. While we all have a mental picture of what a good mobile phone provider should look like or the kind of services such a provider should offer, the reality of the matter is that there exists so many providers that choosing the right one might be at times a herculean task. That said, choosing a mobile phone provider shouldn’t be something that a person does on impulse. If you are thinking of choosing the right mobile phone provider, you need to look out for the following characteristics.
Mode of operations
Granted, a good mobile phone provider worth its salt should be professional in every aspect. Such a provider should have standard procedures, well-defined customer policy, adhere to principles of total quality management, customer satisfaction and at all times ensure that the needs of its customers are met. In other words, professionalism should guide every aspect of their operations. Such a provider should be accountable and treat customers with utmost respect.
No doubt, dishonesty is something we all frown upon especially when it’s coming from a service provider. A good UK mobile phone provider should be open and honest and put all the cards on the table when dealing with customers. Such a provider should be direct and honest on the kind of benefits a customer will enjoy and disclose all costs to a given mobile phone contract. A simple reading through the reviews of a given provider should be able to tell you whether they are honest or not.
Efficient complaint handling
Should a problem ever arise and you make a complaint, you need to have peace of mind that your complaint will be handled professionally and resolved in the shortest time possible. It doesn’t matter whether it’s erroneous billing or if you simply want to bring up something to the attention of your mobile phone provider. A good mobile phone provider should understand that efficient customer complaint resolution goes a long way in retaining customers.
A good mobile phone provider should charge the standard market rates for mobile phones as well as mobile phone contracts. Exploitation and over pricing are the preserve of bad mobile phone providers. Good mobile phone providers understand that their customers are an asset and the reason as to why they continue to be in business. They therefore charge according to standard market rates and rarely exploit their customers.
The internet, it is said, is a gift of sorts to the sociopaths, stalkers and individuals out to con people of their hard earned cash just to mention but a few. You will agree with me that finding the right mobile phone provider is increasingly becoming difficult especially with so many results when you make a simple search online. A simple search online is all you need and you will be bombarded with scores of mobile phone providers all claiming to offer the best deals. The reality of the matter however, is that not everything is as it appears on the surface. There are legitimate as well as illegitimate providers in the UK market. In light of this, what are some of the red flags you should look out for when choosing a mobile phone contract provider?
Lack of physical address
If you spot a given provider offering mobile phone deals online but with no listed physical address, you should think twice before entering into any contract with them. This might just be one of the fake providers purporting to offer the best deals while in reality, they are simply out to swindle unsuspecting customers. A mobile phone provider worth its salt must have a listed physical address, contact details and even links to their social media pages. The absence of all these should put you on alert.
Always endeavour to do business with a provider whose reputation in the market is solid. What the past customers say about a given mobile phone provider should go a long way in determining whether you will enter into a contract with them or not. Negative reviews and complaints should be an indication that doing business with that particular provider will come with serious ramifications. If you notice that past customers only talk about negatives, you should consider looking for an alternative mobile phone provider.
Contents of the fine print
If there is something that most mobile phone providers have taken advantage of, it is including unfavourable terms in the fine print. After all, over 90% of customers rarely pause to read the contents of the fine print. The result has been that most of them realise albeit too late that they have been duped from the start. If you read the contents of the fine print and notice that the mobile phone provider in question did not disclose all material facts, that should be a cue for you to look for another honest provider.
Very cheap deals
A popular adage has it that when the deal is too good, you need to think twice. If you notice that a given provider is offering very affordable rates below the average market rates, you need to look elsewhere. Most of the times, those are dishonest providers out to romp in as many customers as possible and offer below par services. In the worst case scenario, you might even lose your hard earned cash while at it!
With so many UK mobile phone providers in the market, choosing one that best meets your needs tastes and preferences is of the essence. You can no longer be forgiven for making the cardinal sin of choosing any provider you stumble upon and thereafter feign ignorance. We live in the information age and all you need to do is tap on your mobile phone and get all the information you need about a particular subject while on the go. That notwithstanding, many UK citizens seem to make uninformed decisions when it comes to choosing the right mobile phone provider. They are quick to buy into the hype created by the different UK mobile phone providers without taking the time to fully evaluate whether a given provider best meets their interests or not.
To get value for money not forgetting the best deals or services, it’s imperative that you take into consideration a couple of things prior to choosing any given mobile phone provider in the UK.
Negative reputation should raise a red flag and should give you the cue to run away as fast as possible. You need to take into consideration how many years a given UK mobile phone provider has been in operation, how satisfied its past customers are, and its policy on continuous improvement and so on and so forth. Chances are that a company that has been in existence for say a decade and continues to go strong is an indication that they treat their customer’s right and offer the best services. After all, it’s difficult for a provider to last long in the market if it has a bad reputation.
Granted, you will need some form of assistance at some point. You need to know upfront how a given provider handles disputes and how they resolve them. How accommodating are they at customer service? Do they follow through requests and reply promptly or do they take a couple of days before they can respond to your query? Is the customer service professional? Does it employ the best business practices? What is their policy on complaint resolution? You need to choose a provider whose customer service policy is based on customer satisfaction.
The extent of network coverage is of the essence when choosing a mobile phone provider. Of course, you do not want your movement to be limited to certain locations simply because the mobile phone provider you have chosen has poor network coverage. If you are the kind of person who travels a lot and rarely stays in one location for long, choose a UK mobile phone provider with a wide network coverage.
If there is something you cannot afford to give a wide berth, it has to be the aspect of cost. Most of us live on a lean budget and therefore it comes across as natural to go for a mobile phone provider that offers attractive deals at affordable rates. The pricing structure should be of interest to you and the ultimate mobile provider you choose should be one whose pricing structure is affordable to you or rather in tandem with your budget.
Devices on offer
To some, this might not be a big deal. However, if you are interested in owning the latest mobile phones from the biggest brands, you might want to take into consideration the calibre of mobile phone devices that a given mobile phone provider offers.