How to negotiate with the best UK mobile phone providers

If there is something that most people are not good at, it has to be the aspect of haggling or in other words, negotiation. Unbeknown to many people, deals provided by different UK mobile phone providers are not cast in stone. The terms and conditions are not a constitutional document that requires a referendum to alter. Granted, negotiating with a top notch UK mobile phone provider can be daunting and to some extent, a little bit intimidating. However, this does not in any way mean that you need to accept things the way they are. The high cost of living, the need to live within a budget and the desire to save as much as possible requires that you take the bull by the horns and haggle for yourself a better deal.


The reality of the matter is that most mobile phone providers are out to take advantage of you. Don’t get me wrong. The word “take advantage of” might come across as negative but it’s a fact of the matter that the more you pay, the better for them. That said, given the fact that not every person is gifted in negotiations not to forget how frustrating the whole process can be, you need not throw in the towel. After all, desperate times call for desperate measures and if your financial circumstances call for it, you must be ready to put your best foot forward. But how do you go about it? How does a person who has never haggled for anything in their life negotiate for a better mobile phone deal with a UK mobile phone provider?

Choose the right time

When haggling for a better phone deal, leverage is important. I mean, it is better to negotiate for a mobile phone contract when your current contract is almost running out than it is when your contract is midway. The logic is simple really. Your UK mobile phone provider will be more willing to keep you on board than lose you to a competitor. Choosing the right timing is of the essence as UK mobile phone providers tend to entice you with better offers to retain you as a customer when your current contract is almost running out. Now who wouldn’t want to take advantage of that? In fact, choosing the perfect time when you have leverage pretty much makes the whole process easy for you.

Research! Research! Research!

You can’t successfully negotiate for a better contract when you have scanty knowledge of the UK mobile phone contract market. You need to back up your request for a better offer with solid facts. Do your homework and get to understand what the competitors of your providers are offering and use that information to haggle for a better deal.


Emphasize on dealing with the “customer retention” department

To improve your chances of getting the best deal, you should, as a matter of fact, insist on engaging with the customer retention department of your mobile phone provider. In other words, don’t waste your precious time engaging with simple sales representatives who have no authority to offer you the kind of deal you want. Deal with the arm of the firm that has the authority to put something substantial on the table and are indeed willing to retain you as a customer.

Exercise patience

Indeed, the negotiation process might not be a “one phone call and sealed” kind of deal. It might take time and for this reason, you need to exercise patience. There are standard procedures that need to be followed before your request can be approved. For that reason alone, patience is of the essence.

To sum it up, while it doesn’t hurt to make an effort and negotiate a better deal, you should be ready to switch if you feel as if your provider does not recognize you as an important asset to their business. It doesn’t matter how long you’ve been a customer. You should not, and I repeat, should not let loyalty deter you from getting a good mobile phone deal.